Stock markets have crashed, borders have closed, and it appears the coronavirus pandemic will continue to get worse before it gets better. The impact on businesses is being felt everywhere—travel bans, supply and delivery delays, production and forecast adjustments, and stay-at-home orders. As organizations adjust…
It’s often been said that “any press is good press.” While that may have been true many years ago, this phrase doesn't hold water anymore with the advent of social media and all kinds of digital platforms. The fact is that negative information about your…
In this day and age, crisis management and crisis communications must include a plan for social media. Perhaps your company already has a plan for how to manage a crisis, but it’s probably time to revisit that plan and make sure you have a well-thought-out…
In the face of a company crisis, the head of the organization must step forward and lead. Not only does the CEO have to deal with the crisis itself, but they must also keep the business running. That means making sure you maintain good team…
Companies face minor emergencies every day. A key employee calls out sick; an angry customer lashes out—these are things you’re pretty well prepared for. But what if the genuinely unexpected happens? How do you handle a major crisis that threatens your company’s long-term reputation? During…
Cybersecurity is one of the fastest-growing industries in America today. Every company, at some level, is at risk for cybercrime. A recent study by Symantec reported more than 250 data breaches exposed 552 million identities in just one year. Some of these breaches made national…
During a crisis, you have many moving parts that need to be coordinated and managed. In these times, it’s critically important for the company leader to stand up and guide the team with confidence. One key question during a crisis is who should be the…
There’s an old saying about crises: It’s not a matter of if, but when. Every business will face a crisis at some point. The question is how you deal with it—especially if you’re sitting in the C-suite as the leader of your company. Every leadership…
In a day and age where information freely reaches all corners of the world, information leaks to the media are a serious concern for businesses. Often, these leaks can paint your company in a bad light, and give the public a misleading impression. Other times,…
A lawsuit can be damaging to a company’s brand. Whether it’s an allegation from an unsatisfied customer or a claim by a former employee, lawsuits can bring negative attention to your company. You need to be prepared to win not only in the court of…