Stock markets have crashed, borders have closed, and it appears the coronavirus pandemic will continue to get worse before it gets better. The impact on businesses is being felt everywhere—travel bans, supply and delivery delays, production and forecast adjustments, and stay-at-home orders. As organizations adjust…
It’s often been said that “any press is good press.” That may have been true years ago, but it doesn't hold water anymore with the advent of social media and other digital platforms. The fact is, negative information about your company can travel quickly online…
In this day and age, crisis management and crisis communications must include a plan for social media. Perhaps your company already has a plan for how to manage a crisis, but it’s probably time to revisit that plan and make sure you have a well-thought-out…
When a company faces a crisis, the leader needs to take charge. The CEO has to manage the crisis and keep the business going, including making sure team morale stays high. Everyone in an organization will feel the weight of a crisis, even those not…
Companies deal with small emergencies all the time. Maybe a key employee calls in sick or an upset customer complains. You’re usually ready for these situations. But what if something truly unexpected happens? How do you handle a major crisis that could damage your company’s…
Cybersecurity is one of the fastest-growing industries in America, with the Bureau of Labor Statistics estimating that demand for cybersecurity specialists will grow by nearly a third within a decade. Every company, at some level, is at risk for cybercrime. In the first half of…
When a crisis hits, there are many things to manage at once. It’s important for the company leader to step up and guide the team with confidence. A key question in a crisis is who should speak for the company. Some people think the CEO…
There’s an old saying about crises: It’s not a matter of if, but when. Every business will face a crisis at some point. The question is how you deal with it—especially if you’re sitting in the C-suite as the leader of your company. Every leadership…
Today, information spreads quickly everywhere, so leaks to the media are a real concern for businesses. Sometimes, leaks can make your company look bad or give people the wrong idea. Other times, they reveal information the public believes is important and should be shared. How…
A lawsuit can damage your company’s brand and attract negative attention, whether the lawsuit comes from a customer or a former employee. It’s important to be prepared to win not only in the court of law but also in the court of public opinion. After…