Now more than ever, we live our lives and do business online. As a result, Online Reputation Management (ORM) has rapidly evolved from scrubbing embarrassing Facebook photos to deploying full-blown strategic crisis responses to vicious internet attacks. Unfortunately, even innocent missteps in real life can…
Tucker/Hall founders Jeff Tucker and Tom Hall, circa 1992. Thirty years ago, on December 1, 1990, Tucker/Hall welcomed its first clients and began three decades of exciting work -- devising communications strategies, helping solve crisis situations and advising community leaders on public affairs problems of…
Last year, nonprofits raised over $1.9 billion on Giving Tuesday, with $511 million of that coming from online sources. This year, Giving Tuesday is on December 1 and, as with nearly everything else this year, it will likely look different than in past years. Because Giving Tuesday is typically a central part of nonprofits’ end-of-year campaigns, low returns could prove detrimental to…
Updated Florida Unemployment Numbers Florida has released updated numbers about unemployment claims and payments throughout the state. 1.5 million claims have been filed since March 15, but only 40,193 applicants have received benefits. Additionally, only 162,039 claims have been processed for eligibility. The state has launched…
By Jeff Tucker There’s growing public dialogue about what the future may look like once the COVID-19 pandemic bottoms out. Absent a sense of when that might be, it still may not be too soon to think about what the “new normal” could look like.…
By Tom Hall [Part 1 of this article can be found here] Second, your customers. How are you going to keep in close touch? Offer to help them? Find new ways to serve them? Keep the relationships strong, so they will be there when the…
By Tom Hall We’re all wondering what hit us. Life was good, the economy fine, business strong—and then, wham! The world is upside down. What do we do with our business? How about our people? Our customers? Our suppliers? What do we say? How do…
The goal of crisis communications planning is to adapt effectively to threatening and sudden developments as quickly as possible. Here are some questions to consider when thinking of crisis communications: Do you have a crisis communications plan? If yes, does it include an action plan…
In this tumultuous time of coronavirus, leading your organization with purpose and vision is more important than ever. Make sure you're keeping sight of your most important goals and constantly working to fulfill them. Your goals should include both readiness for COVID's potential impact on…
Stock markets have crashed, borders have closed, and it appears the COVID-19 pandemic will continue to get worse before it gets better. The impact on businesses is being felt everywhere -- travel bans, supply and delivery delays, production and forecast adjustments, and stay-at-home orders. As…