Human Resources
Human Resources Expertise
In any company initiative—whether it’s growth, implementing new systems, or managing a crisis—the key factor is people. While every company acknowledges this, many struggle at times to fully tap into the power of their employees at key inflection points.
Tucker/Hall can work with your Human Resources team to make sure your company’s strategic initiatives are effectively implemented and successful.
Human Resources Issues Management
In one assignment, Tucker/Hall helped an international organization launch a brand new Customer Relationship Management (CRM) system. The company was investing millions of dollars in this new technology, but they recognized that the system would only work if the employees truly bought in.
Our consultants worked closely with HR leadership to develop a comprehensive communications and implementation plan—which included clear goals, a focused timeline, consistent messaging, proper training, and accountability measures.
The result was a flawless implementation of the new system, which helped the organization grow and thrive in a competitive business environment.
Human Resources Strategy
Many of the companies we work with are experiencing rapid growth, which increases the need for skilled talent. Tucker/Hall has been instrumental in helping these companies attract the human capital necessary for continued growth. This can involve restructuring departments and rewriting job descriptions to clarify duties, tasks, and assignments.
Our team can also provide your company with the “hands and feet” needed to get things done while you expand your staff. For example, Tucker/Hall consultants have served as interim communications directors for organizations large and small— both private and public—so business owners and leaders can focus on growth and achieving their company goals.
Human Resources Crisis Management
As we all know, bad things can happen to good people and good organizations. If a crisis happens at your company, you need to have a plan. And a big part of that plan needs to focus on Human Resources.
There’s an old saying that in a crisis, you need to “stay close to your people.” In other words, you must make sure you’re keeping your team informed—whether it’s good, bad, or ugly. Team members need to understand what is happening and what they can do to help.
Your HR department will play a vital role in communicating during a crisis. As decisions are being made by your crisis management team, the HR manager can communicate those decisions to your employees. Many times during a crisis, companies worry about external audiences—like the media or government agencies. And while communicating to those groups is vitally important, internal audiences (employees) can sometimes be forgotten. Your employees can be great advocates for your company in a time of crisis, but they have to know what’s going on and what you want them to do.
During a crisis, your employees are going to have concerns and opinions. You need to listen. The best way to do this is to create internal forums so employees can share what’s on their minds. These forums could be face-to-face meetings, an FAQ online, a telephone hotline, and on and on. Give your employees a way to make their voices heard.
Human Resources Digital
Finally, with the digital world being so important for an organization’s brand, it’s important to make sure what team members say online is helpful and appropriate. Tucker/Hall can help craft, implement, and manage social media policies and procedures that balance an employee’s right to express their opinions, and the company’s right to manage its online reputation.
Our consultants would be happy to help you with any of your Human Resource needs. Please contact Darren Richards at 813-228-0652 or via email at drichards@tuckerhall.com for more information on our services.