Human Resources Expertise
When it comes to any initiative at a company – from growth, to new systems implementation, to crisis management – the key is people. Every company recognizes this, but can struggle at times to really tap into the power of its employees at key inflection points.
Tucker/Hall can work with your Human Resources team to make sure your company’s strategic initiatives are implemented and successful.
Human Resources Issues Management
In one recent assignment, Tucker/Hall was tasked with helping an international organization effectively launch a brand new Customer Relationship Management (CRM) system. The company was investing millions of dollars in this new technology, but they recognized that the system would only work if the employees truly bought in.
Our consultants worked closely with leadership in the HR department to develop a communications and implementation plan — which included clear goals, a focused timeline, consistent messaging, proper training, and accountability.
The result was a flawless implementation of the new system, which helped the organization grow and thrive in a competitive business environment.
Human Resources Strategy
Many companies we work with are enjoying rapid growth. But with this growth, the need for human talent is magnified. Tucker/Hall has helped companies attract the human capital they need to continue to grow. This can mean restructuring departments and re-writing job descriptions to make duties, tasks and assignments more clear.
Our team can also provide your company the “hands and feet” to get things done while you ramp up your staff. For example, Tucker/Hall consultants have served as interim communications directors for organizations large and small, private and public — so that business owners and leaders can continue to focus on growing and achieving company goals.
Human Resources Crisis Management
As we all know, bad things can happen to good people and good organizations. If a crisis happens at your company, you need to have a plan. And a big part of that plan needs to focus on Human Resources.
There’s an old saying that in a crisis, you need to “stay close to your people.” In other words, you must make sure you’re keeping your team informed—whether it’s good, bad, or ugly. Team members need to understand what is happening and what they can do to help.
Your HR department will play a vital role in communicating during a crisis. As decisions are being made by your crisis management team, the HR manager can communicate those decisions to your employees. Many times during a crisis, companies worry about external audiences—like the media or government agencies. And while communicating to those groups is vitally important, internal audiences (employees) can sometimes be forgotten. Your employees can be great advocates for your company in a time of crisis, but they have to know what’s going on and what you want them to do.
During a crisis, your employees are going to have concerns and opinions. You need to listen. The best way to do this is to create internal forums so employees can share what’s on their minds. These forums could be face-to-face meetings, an FAQ online, a telephone hotline, and on and on. Give your employees a way to make their voice heard.
Human Resources Digital
Finally, with the digital world being so important for an organization’s brand, it’s important to make sure what team members are saying online is helpful and appropriate. Tucker/Hall can help craft, implement and manage social media policies and procedures that balance an employee’s right to express their opinions, and the company’s right to manage its online reputation.
Our consultants would be happy to help you with any of your Human Resource needs. Please contact Darren Richards at 813-228-0652 or via email at firstname.lastname@example.org for more information on our services.