Business to business transactions, or B2B, are quickly becoming one of the most important ways to grow your company, especially in the e-commerce sector. B2B work is quite different from B2C, or business to consumer transactions; you typically sell larger product volume, pricing tends to be relatively stable, delivery times are usually expedited, and deferred payment systems are often arranged.
Like any piece of business, B2B relationships can be very sensitive. All it takes is one or two negative experiences for a client to leave and hire a competitor.
Positive experiences, on the other hand, can have the opposite effect, developing relationship loyalty and leading to even more business. Word-of-mouth is key to growing your business –30 to 40 percent of B2B customers will refer you to other potential clients if their experience was a positive one.
How can you ensure that your B2B clients have a positive experience?
Tucker/Hall works with you to gather actionable data on your business practices. This can be presented to current and future clients as part of your marketing strategy, and can be used to improve corporate communications and branding as well. While many B2B businesses are small, with relatively small customer bases, Tucker/Hall understands the keys to expansion.
With a team of Tucker/Hall consultants, your business will be able to more firmly establish itself in the marketplace. We help you develop targeted strategies for attracting and establishing new clients, create new and effective action plans and protocols for each new client your business takes on, and ensure that all communications are clear and effective.
If you have any questions about B2B solutions and would like to know more about how Tucker/Hall can support your business with them, please contact Darren Richards at (813) 228-0652, or via email at firstname.lastname@example.org.