How Your Internal Communications Affects Employees

A company is only as effective when it has strong employees. Without the best team, your company will fall short of its vision. Sometimes, employees lack the necessary motivation to achieve peak performance. This can often be attributed to poor internal communications.

Employee trust and morale can be improved by better communications. It can build rapport between management and staff — and help everyone work together better to achieve common goals. For example, if employees are included on key decisions, they will have a voice and be more likely to support that decision. This fosters trust and improves company culture.

On average, 20 percent of employee time on the job is spent looking for information or contact information to complete a task. Companies with strong internal communications can avoid this waste of time and productivity by giving employees a clear chain of command for questions, and easy-access to information pertinent to their jobs. An employee should not have to ask top-level management for everything. The best strategy is to delegate, and let employees have access to the information they need to do their jobs independently.

Employee retention rates increase when staff members feel “in the loop.” If an employee is missing a key piece of information for a project because of poor communication, they get frustrated — which can lead to them leaving the company. Improve your communications and it can help you keep more employees.

Below are some additional ways you can improve internal communications:


  • Use an intranet for employee communications. This is an easy way to share information among different departments of the company, and makes finding the right contact information easier. Information can be stored in one central spot so your employees never have to waste time looking for it.
  • Ask employees for reports on client work and professional growth. Don’t use these reports to criticize; instead, use them to coach and help improve performance. They’re also a great way to gather suggestions and answer questions.
  • Include remote employees in as much as possible. While many remote employees work on their own schedules, they should still be as much a part of the conversation as other employees.
  • Emphasize customer satisfaction over any other job duty of your employees. It’s important to create a work environment where above all, customer satisfaction is the number one goal.


For more ideas on how to improve internal communications and employee engagement, talk to a Tucker/Hall specialist.